Service Desk Engineer (1st/2nd Line)
We are working with a leading IT service provider that is looking for a skilled Service Desk Engineer (1st/2nd Line) to join their team. This is an exciting opportunity to be part of a dynamic and fast-paced environment, providing high-quality IT support and solutions to a diverse client base.
Responsibilities:
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Logging all actions and ensuring accurate documentation in ConnectWise.
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Answering calls and delivering excellent customer service at all times.
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Meeting individual and team KPI targets in line with Service Desk goals.
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Escalating IT issues to the Senior Service Desk Engineer or Service Desk Manager when required.
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Managing and maintaining IT Glue documentation for customers and internal use.
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Collaborating with the Sales team to provide solutions and recommendations.
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Supporting hosted environments and local infrastructure for clients.