Description

• Provide first-level support to end-users for IT-related issues via phone, email, and chat.
• Diagnose and troubleshoot hardware and software problems.
• Maintain and update documentation regarding IT processes and user guides.
• Collaborate with other IT teams to resolve complex incidents.
• Monitor and track ticket resolution within the service management system.

Requirements

• Educational Qualifications: Bachelors degree in Computer Science or a related field.
• Experience Level: 35 years of experience in IT support roles.
• Skills and Competencies: Proficiency in Windows and Mac operating systems.
• Skills and Competencies: Strong communication and customer service skills.
• Qualities and Traits: Detail-oriented with excellent problem-solving abilities.
• Responsibilities and Duties: Ability to work in a fast-paced environment.
• Working Con...