Description

• Provide first-level support to end-users for IT-related issues via phone, email, and chat.


• Diagnose and troubleshoot hardware and software problems.


• Maintain and update documentation regarding IT processes and user guides.


• Collaborate with other IT teams to resolve complex incidents.


• Monitor and track ticket resolution within the service management system.

Requirements

• Educational Qualifications: Bachelor’s degree in Computer Science or a related field.


• Experience Level: 3–5 years of experience in IT support roles.


• Skills and Competencies: Proficiency in Windows and Mac operating systems.


• Skills and Competencies: Strong communication and customer service skills.


• Qualities and Traits: Detail-oriented with excellent ...