Your newpany
You will be joining a large, well‑established organisation with a strong UK presence. Thepany places a high value on service quality, collaboration, and continuous improvement, offering a structured IT environment that supports a wide range of end users across multiple locations.

Your new role
As an IT Service Analyst, you will be part of a dedicated Service Desk team providing 1st and 2nd line technical support to employees across the organisation. You will act as a key point of contact for IT incidents and service requests, logging and resolving issues via phone, email, portal, and in person.

The role will involve working on a rota to ensure consistent Service Desk coverage, managing incidents through to resolution, escalating where necessary, and keeping users informed throughout the process. You will also support site setups, relocations, and demissioning activities, assist during major incidents, and contribute to ongoing IT p...