IT Service Delivery Specialist - up to 50K - Makati Hybrid

Job Openings IT Service Delivery Specialist - up to 50K - Makati Hybrid

About the job IT Service Delivery Specialist - up to 50K - Makati Hybrid

The Service Delivery Specialist role acts as the first line of contact with our clients and end-users across the globe and provides the most user-facing aspect of our business and works to resolve all issues both proactively and reactively. This role requires a general understanding of technology products to allow you to gather information, analyze symptoms and determine/troubleshoot escalation and more advanced problems.

Main Tasks and Responsibilities:

• Provides first level remote technical support including triage and troubleshooting, resolution where possible and assignment where required to the second line or third line support teams and third parties.
• Handles incidents, service requests in Jira ticketing tool.