We are hiring for a Service Manager | Customer Value Manager for a client based in BGC Taguig.

This is an Onsite work following a 6AM - 3PM schedule

Salary is up to ₱145,000.00 based on experience

Main Requirements:

• 2–4 years of experience in customer-facing or service delivery support roles in IT, telecommunications, or managed services.
• Experience in implementing, supporting, and optimizing enterprise technologies to meet customer's business objectives, including:
  • Contact Centre Solutions: NICE CXone, Nexidia, Webex Contact Centre
  • SD-WAN Technologies: Cisco Meraki, Catalyst
  • EX Solutions: MS teams and Webex Calling
• Proven track record in customer success, account management or service delivery management in complex, large scale enterprise or government environments
• Experience in operational management, SLA monitoring, incident escalation, and coordination ...