Drive IT service delivery at the Saskatchewan Workers' Compensation Board. As a Service Delivery Manager, you will enhance stakeholder satisfaction through effective service management and collaborative relationships.
In this pivotal position at WCB, you will coordinate all IT service-related activities, ensuring alignment with business objectives. A focus on building collaborative internal and external connections is essential, alongside managing vendor performance and implementing innovative solutions. Continuously improve processes and service delivery efficiency to meet WCB's evolving needs.
Key Responsibilities:
• Establish collaborative relationships across departments
• Oversee the implementation of business capability maps
• Engage with project leads to confirm initiative objectives
• Track adoption of solutions across departments
• Prepare and manage departmental budgets
Requirements:
• University degree in Computer Science or IT
• 10+ years of pr...