This role involves managing service delivery processes, coordinating with the IT Team and the business, and ensuring high levels of customer satisfaction. The ideal candidate will have strong leadership skills, a customer-focused mindset, and experience in IT service management.

Key Responsibilities:

• Own and mature service management processes (e.g., Incident, Problem, and Change Management), ensuring consistent adherence, clear communication, and effective outcomes during incidents and changes.
• Establish and maintain service governance, including documented processes, policy/procedure review and renewal, and a continual improvement approach to increase overall service maturity.
• Lead audit preparation and compliance assurance, including coordinating, reviewing, and delivering audit evidence on time, and maintaining the documentation and control records needed to demonstrate compliance.
• Support deliver...