About the Role

We are looking for a highly organized and service-oriented Operations Manager to oversee the coordination, governance, and day-to-day management of IT support operations across end-user, infrastructure, cloud, and cybersecurity environments.

This role is responsible for ensuring operational efficiency, maintaining service quality, managing support resources, and driving continuous improvement initiatives within a managed services environment. The successful candidate will work closely with both technical teams and business stakeholders to ensure smooth delivery of IT services and strong operational governance.

The position follows a hybrid work arrangement with scheduled onsite engagement at client locations.

Key Responsibilities

Operational Leadership

• Oversee daily IT support operations and ensure service delivery standards are consistently maintained
• Coordinate support activities across ...