We are looking for an IT monitoring Specialist to join an operational team in Luxembourg.
Your main mission will be to ensure the monitoring, qualification, and dispatching of alerts, guaranteeing a fast and efficient response while following internal procedures and maintaining a high level of service quality.
Your main responsibilities:
- Monitor and handle alerts received through different communication channels
- Analyze incoming alerts to identify their priority and level of criticality
- Ensure the initial management of alerts within a maximum timeframe of 15 minutes
- Dispatch incidents to the appropriate tech...