In this role, the Manager oversees the implementation and management of our Incident and Problem Management initiatives within the organization, ensuring they meet business needs and adhere to ITIL best practices.
This includes managing Incident and Problem Management aligning these services with business objectives, and leading continuous improvement initiatives.
The role also monitors services performance, reports on key metrics, and may conduct training on ITIL practices.
This person should stay current with emerging technologies and industry best practices related to outage management and technical support.
Responsibilities:
Implementing and Managing ITIL-based service management practices: This involves setting up and maintaining the Incident and Problem management processes and procedures that support IT service delivery.
Aligning IT services with business objectives: Ensur...
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