Roles and Responsibilities

• Operations Management: Overseeing daily IT operations, data maintenance, and infrastructure reliability.
• Leadership: Mentoring technical teams, managing talent, and conducting performance evaluations.
• Stakeholder Management: Engaging with business unit heads, stakeholders, and vendors to align IT with business needs.
• Compliance & Security: Ensuring data security, compliance with policies, and system uptime.
• In-depth knowledge of core IT infrastructure: Networks, Firewall, Zero Trust platform, Cyber Security & virtualization technologies.
• IT Service Management (ITSM) expertise: Demonstrate proficiency in frameworks like ITIL, Incident, Request, and Change Management. for effective IT service delivery.
• Windows domain & Cloud Proficiency: Possess a Strong knowledge on Active Directory, SCCM, Intune ,AV, VM & Azure. Network Proficiency: Possess a strong understanding of network conc...