We are seeking a motivated and detail-oriented IT Intern to join our Technical Support team. This role provides hands‑on experience in IT service management (ITSM), end‑user support, and basic troubleshooting. The intern will assist in handling Level 1 (L1) support requests, documenting service tickets, and supporting day‑to‑day IT operations while developing technical and communication skills in a professional environment.

KEY RESPONSIBILITIES:

Technical Support & Operations

• Assist in handling simple and routine Level 1 (L1) technical issues related to hardware, software, and network connectivity
• Log, track, and update incidents and service requests using the ITSM tool in accordance with SLA guidelines
• Provide basic support for end-user tools such as Microsoft Teams, Outlook, and MS Office applications
• Support user onboarding/offboarding activities, including account setup and access provisioning

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