Salary Range $24.00 - $30.00 Hourly
Position Type Full Time, 12 Month

IT Helpdesk Technician

The IT Helpdesk Technician provides first-line technical support to employees. This role is responsible for troubleshooting hardware, software, and network issues, responding to support tickets, and ensuring users can work efficiently with minimal downtime.

Essential Functions:


+ Serve as the first point of contact for IT support requests (phone, email, or ticketing system)

+ Troubleshoot and resolve issues related to desktops, laptops, printers, conferencing equipment, and peripherals

+ Support operating systems, office productivity tools, and common business applications

+ Diagnose basic network, VPN, and connectivity issues

+ Set up, configure, and maintain user accounts, hardware, and software

+ Escalate complex issues to higher-level support person(s) when necessary

+ Document inc...