Overview

Snapscale is seeking an experienced Level 2 Help Desk / Support Agent to provide technical support within a Managed Service Provider (MSP) environment. This role involves handling escalated IT issues, supporting end users, and managing Microsoft-based systems and infrastructure. The ideal candidate has strong troubleshooting skills, solid technical knowledge, and the ability to work in a fast-paced support environment.

Key Responsibilities

• Provide Level 2 technical support for end users via phone and remote tools
• Set up new PCs and ensure proper documentation of all work performed
• Manage and support Office 365 environments, including user administration
• Troubleshoot hardware and software issues on Windows 10 and Windows 11 systems
• Support Microsoft Intune device management (basic level)
• Administer users and permissions in Windows Server 2012 and later
• Provide support for...