Description We are looking for an IT Help Desk Technician to provide responsive technical support for employees in Oak Ridge, Tennessee. In this role, you will handle day-to-day technology issues across end-user devices, operating systems, and access-related requests while delivering a high level of customer service. This opportunity offers hands-on exposure to a multi-platform environment and the chance to strengthen core support skills within a collaborative IT team.

Responsibilities:
• Diagnose and resolve routine technical problems involving computers, software applications, mobile devices, and user access.
• Provide end-user support for Windows and macOS systems as well as iPhone, iPad, and Android devices in a business setting.
• Record support requests accurately, maintain ticket updates, and document resolution steps within the service management platform.
• Route more advanced incidents to higher-level support teams with complete notes, troubleshooting det...