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IT Help Desk Analyst

Company

Wells & Co

Location

Bedford, United Kingdom

Type

Full Time

Wells & Co - A new brewery,aggressive pub growth plans, a well-established Pub Partner estate, English pubsin France and 140+ years of history! In a nutshell, a really exciting time tojoin us.

To support our excitingadventure and growth plans we are looking for an IT Helpdesk Analyst to provide1st Line IT support for head office and managed house employees and systems inthe UK and abroad. 

The Role:

The IT Helpdesk Analyst will bethe first point of contact for all IT issues across the business as such no twodays are the same. Working closely with the wider IT Department to resolveincidents and requests. Support will be a mixture on remote connectivity andoccasional physical travel. 

  • Provide 1st line support in line with agreed SLAs to local and remote users and systems.
  • Ensure all open IT incidents are progressed by the IT team and updates are communicated with the end user.
  • Respond to any proactive monitoring alerts ensuri...
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