RESPONSIBILITIES:

 Maintaining IT hardware inventory in ServiceNow.

 Deskside support of Windows. Software installation.

 Troubleshoot, repair, and maintain software applications & infrastructure.

 Install, upgrade and repair EUC equipment (desktops, laptops, monitors, and associated peripherals). 

Provide software break/fix services and replacement of non-warranty assets for end users. Provide network printers and scanner network connectivity, including providing network support for device configuration, for IP addressing, and direct TCP/IP output. 

Provide warranty and break/fix support for networked printers and scanners.

 Escalation from helpdesk for application support including inhouse, 3rd party applications and market data applications. 

Provide support for operating system drivers, software and firmware. Provide support to users for home connection and work from home set up – laptop or personal laptop + virtual machine.