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IT Customer Service Specialist

Company

Labcorp

Location

Tampa, United States

Type

Full-time

Labcorp is seeking an IT Customer Service Specialist for a dynamic team.

**Work Schedule:** This is a full‑time, non-exempt (hourly) position assigned to a First Shift schedule, with standard business hours of Monday through Friday, 9:00 a.m. to 5:30 p.m. EST. Business needs may occasionally require flexibility in work hours, including earlier, later, or additional hours, with reasonable notice provided when possible.

**Job Responsibilities:**

+ Provides first-level technical support to the company for user inquiries and system security.
+ Assists users with log-on problems, reinstating revoked security, and changes in access privileges.
+ Troubleshoots system errors and lockups, and answers how-to system security questions.
+ Routes second-level system questions to the appropriate individual/department.
+ Processes all mainframe security requests and purchase approval security requests.
+ Specific position responsibilities are to assist divis...

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