Skill Required

Chat - Service Desk Non-Voice Support

Designation

IT Customer Service Associate

Qualifications

Any Graduation

Years of Experience

1 to 3 years

Role Overview

You will be aligned with the Customer Support vertical and help manage and resolve customer queries, handle escalations and complaints of dissatisfied customers, and provide best resolutions. The role covers non‑voice interactions such as email, web and chat, and is required to close faults and complaints within SLA.

Responsibilities

• Resolve routine problems through precedent and guidelines.
• Handle customer queries, escalations, and complaints and provide best possible resolutions.
• Use CRM solution and Microsoft Excel to document incidents.
• Diagnose issues and assign incidents or service requests based on defined scope.
• Restore normal service operations as quickly as ...