Transform healthcare IT as an IT Consultant specializing in the Footprints Ticketing System. This onsite role in Toronto requires expert knowledge in service management and client support for healthcare applications.
In this 10-month contract, you'll provide critical Tier 2 support for HRIS clients, ensuring accurate payroll support for 31,000 employees. Your role involves prioritizing ticket resolution, collaborating across technical teams, and implementing service management processes. With your strong troubleshooting skills, you'll also aid in defect identification and analysis.
Key Responsibilities:
• Provide expert Tier 2 support through Footprints
• Prioritize and categorize service requests efficiently
• Work closely with diverse technical teams
• Identify and address application issues effectively
• Suggest improvements to service management processes
Requirements:
• 5+ years experience providing remote client support
• Familiarity with Logibec MMS...