Platform Operations and Ticket Management

• Manage and resolve escalated support tickets across Google Workspace and Zoom, including Gmail, Google Drive, Calendar, Meet, and Zoom Rooms
• Administer Google Workspace at an organisational scale: provisioning, deprovisioning, group management, OU structure, policy configuration, and licence management
• Configure and manage Zoom at an enterprise scale, including Zoom Phone, Zoom Rooms, and Zoom Device Management
• Develop and maintain standard operating procedures for recurring operational tasks, with a view to reducing manual effort over time
• Identify patterns in ticket queues and proactively propose and implement process improvements or automation opportunities

Project Ownership and Execution

• Own and lead complex platform projects end to end, including scoping, planning, stakeholder coordination, and delivery
• Drive large-scale user migrations ...