Join Miller Thomson as the IT Client Experience Manager and reshape how staff interact with IT solutions. Focus on building a positive, engaging environment for every team member's experience.
This newly created role is perfect for a leader with strong customer service experience and a knack for coaching IT professionals. You will inspire a team that prioritizes understanding and empathy while addressing the concerns of lawyers and support staff. Elevate the client experience by ensuring that every interaction is memorable and satisfying.
Key Responsibilities:
• Foster a client-first philosophy across IT support
• Act as the main point for escalated client issues
• Encourage feedback collection to drive improvements
• Lead regular coaching sessions for team skill development
• Celebrate and recognize outstanding client service behaviors
Requirements:
• 5+ years in a client service environment
• At least 2 years in a leadership position
• Strong interper...