IT Apprentice

£15,600 per annum. Apprenticeship - Advanced apprenticeship: level 3. 2 Barnsley Road, Goldthorpe, Rotherham, South Yorkshire, S63 9NF.

About IT Desk

IT Desk is a multi-award-winning business and has been established since 2006, supporting businesses throughout South Yorkshire and beyond. Our role is to keep our client’s IT infrastructure operation and secure at all times. We are committed to delivering excellence in customer service.

About The Role

We are looking for new talent to join our ever-growing team! You will be the first point of contact for all support tickets logged. You will work well within a team and on your own and will be confident in communicating via phone, chat, or email.

Responsibilities

• Manage your own diary
• Manage tickets assigned to you
• Report to the Team Leader
• Monitor own SLA
• Liaise with customers
• Take inbound calls for su...