Overview

goeasy is seeking an IT Analyst to work in our Mississauga Support Centre. You will report directly to the Manager, End User Operations, in a department where roles and personnel evolve as customer needs and technologies change. You will carry out tasks in a supportive and collaborative manner with other IT Services team members to provide exceptional customer service to clients as well as the corporate office.

What will you be doing?

• Respond to escalated Deskside Support (Level 1/2) problem tickets from Service Desk agents or other channels (emails, MS Teams chats, etc.).
• Diagnose, analyze, and resolve small to medium complexity issues for desktops, laptops, mobile devices, printers, and meeting room technology by referencing documentation or leveraging prior experience.
• Deliver proactive, customer-focused support by anticipating and resolving problems while optimizing the use of computing resources.
• Provide clear...