Receiving support requests directly from users, via emails or hotlines, logging tickets to the ServiceDesk system, and confirming the reception of requests to users in a timely manner
By oneself or together with the team, analyzing the issues, proposing solutions and implementing them in accordance with guidelines for common IT tasks. Main areas of support include PCs (hardware/software/connectivity), LAN cabling, Wireless, printers, fax machines, scanners, photocopying machines, projectors and other IT devices
Setting up and preparing PCs/Laptop (hardware/software/connectivity) for newcomers and Renesas VN employees
Maintaining/Upgrading PCs (hardware/software/connectivity) and other IT devices for current users when requested
Understanding IT Storage/Warehouse organizing. Ability to manage and maintaining IT assets, IT accessories ...
Installing software base on user requests
Completing other technical t...
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