About the Team

The IST Customer Experience team is the engine behind how Parliament’s technology services are understood, adopted, and improved. We’re a collaborative group that turns complexity into clarity through training, documentation, process design, and knowledge sharing. We work across IST squads, project teams, and stakeholders to ensure systems are not only delivered but embraced. We’re also a fun, friendly team that enjoys a bit of banter, and we value people who bring curiosity, and a sense of humour to their work.

About the Role

This is a hands‑on, detail‑focused role where you’ll play a key part in supporting election‑related IST operations. You’ll be responsible for keeping our asset, billing, and service data accurate and aligned across systems, helping reduce risk and ensure everything runs smoothly during a high‑volume, fast‑moving period.

What you’ll be doing

You’ll be right at the centre of keeping our tech services acc...