We are looking for an experienced IS Senior Systems Analyst to take ownership of service desk operations, infrastructure support, and continuous improvement across our IS environment. The opportunity: Auckland | Full-time | Permanent. This is a critical, hands‑on role responsible for delivering high-quality IT service and operational support across the organisation. You will play a key role in maintaining and improving Vitaco’s standard operating environment, ensuring reliability, performance and a seamless end‑user experience. You’ll work closely with internal stakeholders, vendors, and the wider IS team to drive service excellence, lead improvements, and support business‑critical systems.

Key Responsibilities

• Act as the primary escalation point for IT support, delivering Level 1–3 support across systems
• Manage service desk operations, ensuring incidents and requests meet SLAs and are prioritised effectively
• Monitor and maintain infras...