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IP Network Engineer at Teledata ICT

Company

Confidential

Location

Ghana, Ghana

Type

Full-Time

We are a major Wireless & Fiber Internet Service Provider (WISP & FISP) in Ghana. Our office is based in Accra.

We provide Broadband Internet, Voice over IP, Video over IP, Managed IT Services, and Cloud solutions to homes, businesses, and individual customers nationwide.


We are looking for a young university graduate who has completed his or her national service for the position of IP Network Engineer in the Technical Department. The position holder will be required to provide technical support to customers incidents. The essential functions including the following:

  • Troubleshoot and resolve issues related to network malfunctions or poor internet connectivity

  • Install, configure, and troubleshoot customer premises equipment (CPE) including routers and WiFi devices

  • Document and track customer issues using a ticketing system to ensure quick resolution

  • Verify and close tickets on an incident which has been confirmed resolved

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