Description We are looking for a technically minded support specialist to assist customers with IP cameras, access control systems, and IP audio solutions in New York. This position combines hands-on product troubleshooting with customer-focused technical guidance across hardware, software, and mobile platforms. The ideal candidate is comfortable investigating issues, documenting outcomes, and helping users resolve networking and device-related challenges in a fast-paced support environment.

Responsibilities:
• Evaluate and confirm the performance of security, audio, and related connected devices to ensure they operate as intended.
• Provide technical assistance for desktop applications, platform software, and mobile tools associated with surveillance and access systems.
• Record customer concerns, troubleshooting steps, and final resolutions accurately within the ticket management system.
• Support users with setup and problem resolution involving computer hardwar...