Job title
Invoice Query coordinator
Department
Credit Control (Finance, Central Operations)
Location
Ripponden
Reports to
Customer Care and Resolutions Manager
Responsible for staff
n/a
Working hours
37.5 Hrs
Role overview
We are looking for an individual who is a problem solver and fixer to help support the credit control team to collect cash and reduce aged debtors whilst delivering exceptional customer service. You will have a good general understanding of the structure of the JLA organisation and will have the confidence and tenacity to explain contracts and charges to customers and challenge internal failings. Your role is to handle invoice queries and see them through to resolution, ensuring there is no doubt over what does and does not need to be paid. This will mean creating and managing a network of people across t...