Position Overview Investigations Unit Supervisor Customer Complaints role in Abu Dhabi UAE within the Banking industry is a mid-level supervisory opportunity focused on managing complaint handling processes, improving operational efficiency, and ensuring high-quality customer resolution outcomes.
Job Details - Country: UAE
- City: Abu Dhabi
- Industry: Banking
- Function: Customer Service
- Salary: monthly (Market estimated)
- Gender: Any
- Candidate Nationality: Any
- Job Type: Full-time
Key Responsibilities - Monitor daily operations of the investigations unit to ensure timely handling of complaints and queries
- Ensure all customer issues are resolved accurately and within defined service standards
- Identify opportunities to reduce workload on processing teams through improved complaint handling strategies
- Optimize processes to improve efficiency, reduce cost...