SearchEuropeanJobs.com

Intraday Performance & Schedule Analyst

Company

Taskus

Location

perímetro urbano barranquilla, Colombia

Type

Full-time

Specific Responsibilities

  • Monitor queue level performance and variance to forecast in real time
  • Report any significant variations from forecast to Operations and WFM Management
  • Provide recommendations for addressing and responding to variations from forecast
  • Monitor agent level schedule adherence
  • Report any significant adherence to Operations and WFM Management in a proactive and urgent manner
  • Analyze variations to forecast and project impact for the remainder of the day
  • Compile and submit intraday reports with accuracy and timelines as well as proactive recommendations for actions
  • Update schedules with real time attendance and exceptions
  • Approve/recommend alternatives for real time schedule exception requests
  • Other related duties as required

Equal Employment Opportunity

TaskUs is proud to be an equal opportunity workplace and is an affirmative action employer. We...

★ Ready to Start Your European Career?

Take the next step and apply for this exciting opportunity

Apply Now