Ford of Downtown LA

Now Hiring: Internet Sales Representative

What You'll Do

• Answer all incoming calls and chat/call requests within 10 seconds.
• Respond to incoming e-mail with an attempted phone call in 5 minutes or less, followed up with a series of outgoing e-mails that end in a price quote within 10 minutes (measured from time from ISC's auto-response).
• Convert every sales opportunity to a confirmed appointment or turn them to a Sales Consultant.
• Speak with at least 75% of all assigned leads.
• Set confirmed appointments with at least 60% of the leads you make contact with.
• Maintain a 60% show rate with those appointments.
• Record every contact you have with customers, regardless of source or type, in the LSMS.
• Complete 100% of your daily scheduled contact tasks.
• Other duties as assigned.

What You'll Bring

• Strong attention to detail
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