Job Description

No one knows cruising like Holland America Line and Seabourn. We deliver holiday happiness for millions of people each year and that’s a responsibility we take seriously.

From formal qualifications to the life lessons of worldwide travel, we offer our people a broad range of personal and professional development opportunities. This journey can begin as a Dutch Speaking International Reservations Concierge within our Contact Centre.

Key Responsibilities

• Accountable for booking cruises for our guests via email and telephone, ensuring exceptional service delivery
• Using your product knowledge and exceptional customer service skills to resolve queries both pre and post cruise via inbound calls
• Aim to provide first call resolution to deliver the desired outcome
• Build trusting relationships with our guests and travel agent partners, proactively identifying itineraries and cruise products that match t...