Your responsibilities will include: Preparing Quotes, customer requirements and technical details, ensuring we can quote customers in a precise and timely manner. Effectively processing and managing customer orders and specific customer requirements e.g. review contractual requirements and reflection in SAP, price escalation, call offs, blocked orders, code generation, customer complaints, credits, returns QA issues etc. Working closely with external sales team to win profitable business through the effective management of customer relationships, quotations, tender contracts and sales orders. Maintain fast efficient communication with customers on services offered and services standards to be achieved. Use the tools, processes and systems provided to effectively achieve the defined KPI's. Work closely with all channels to meet or exceed plan for CM$, volume for the channel. Provide both administrative and sales support to the team. Proactively participate in continuous improvemen...