Overview

As a Digital & Data Services Intern at PwC Malaysia, you will be part of the Internal Firm Services (IFS) – Information Technology team, gaining hands‑on exposure to IT operations, digital tools, data‑driven service improvements, and service management processes.

Key Responsibilities

• IT Support & User Assistance: Respond to user inquiries, troubleshoot common IT issues related to hardware, software, access and system functionality, assist the service desk team, collaborate to deliver quality work.
• Incident Management: Triage, track and resolve IT incidents following ITSM processes, update records, document actions, communicate progress to end users.
• Data & Service Performance Analysis: Collect and analyze service performance data, develop dashboards or reports, identify trends and improvement areas.
• Process Improvement & Collaboration: Participate in continuous improvement discussion...