Duties & Responsibilities

Essential Job Functions:

• Perform complex troubleshooting and development assistance for live systems
• Manage resolution of complex issues to include: escalation, system testing, strategy sessions and distribution of knowledge throughout the company
• Act as the bridge between the support team and business role player
• Write sample code and technical articles on system resolutions
• Perform troubleshooting sessions with tech leads/team leads
• Diagnose code samples from systems for advanced testing purposes to identify issues and document them completely prior to internal escalation
• Act as point of escalation for technical questions including internal and external inquiries.
• Identify trending issues for systems that may require escalation
• Follow all standards and methodologies
• Work closely with other developers and a variety of end users to ensure ...