Interim IT Support Manager

We are seeking an experienced Interim IT Support Manager with at least 7 years of relevant experience in IT support leadership. This role combines people leadership, cultural transformation, and hands-on operational involvement within a Service Desk environment.

Key Responsibilities

• Lead, coach, and develop a team of Service Desk professionals.
• Drive cultural and behavioral change to improve team spirit, accountability, ownership, and customer focus.
• Enhance support processes, service quality, and user experience.
• Actively support day-to-day Service Desk operations when required.
• Oversee first- and second-line support activities for more than 1,400 users and partners.
• Manage incident resolution, user administration, software and hardware support, documentation, and continuous improvement initiatives.
• Monitor service performance through ticketing and reporting tools...