The Intake Team Lead is responsible for functional supervision of the Intake Coordinators to ensure quality and accurate completion of assigned work processing patient referrals to determine establishing care, obtaining/reviewing financial and medical documentation needed for care, verifying insurance eligibility and benefits, obtaining insurance prior authorizations, and communicating with patient/family regarding coverage and payment responsibilities.
Performs daily intake tasks and achieves KPI’s according to Service Level Agreements (SLAs).
Ensures referrals are processed timely and according to standard operating procedure (SOP).
This position requires the ongoing ability to evaluate current processes, distinguish needed changes, and recommend or implement appropriate modifications to improve performance by using root-cause analysis and sets context in the communication of findings.
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