Key Responsibilities

Client & Caregiver Intake

• Manage high-volume incoming calls with professionalism, empathy, and efficiency
• Serve as the first point of contact for new client and caregiver inquiries
• Collect required documentation including identification, certifications, and onboarding forms

Onboarding & Compliance

• Process background checks and verify employment eligibility
• Request and track required signatures and documentation
• Review and audit files to ensure compliance with state regulations and agency policies

Data Management

• Create and maintain client and caregiver profiles within the agency’s software system
• Ensure all records are accurate, complete, and up to date

Scheduling & Coordination

• Assist with building and maintaining caregiver schedules...