Caldwell Communications Consultancy Philippines

Job Description

We are looking for Insurance Customer Service Representatives to support clients with policy questions, claims, and coverage inquiries, ensuring accurate and professional service.

Responsibilities:

Handle inquiries via phone, chat, or email

Provide guidance on policies, claims, and coverage

Assist clients with submissions and updates

Record all interactions accurately

Escalate complex cases to supervisors

Maintain quality and client satisfaction metrics

Schedule & Training:

Shifts include nights, weekends, and holidays

Paid training on insurance systems and processes

Requirements:

High School or Senior High School graduate (College preferred)

Detail-oriented, customer-focused, and solution-driven

Basic computer skills

Onsite availability in Metro Manila

Why Join Us

Competitive...