Diversified Services Network, Inc. (DSN) is seeking a full-time Business Development Consultant/Instructional Design/Curriculum Designer to join our team in Peoria, IL! We offer full benefits, PTO, 401k, and more! If you're looking to grow your technical career within an extremely reputable, stable Fortune 500 company - let's talk!

JOB RESPONSIBILITIES:                 

Assists with developing and delivering training modules, courses and programs; ensuring that courses and materials are relevant to the organization's customer service processes.

Assists with gathering customer service performance data to measure success of the training programs; monitoring ROIs and taking appropriate measures to improve training effectiveness.

Reviewing and maintaining training materials to ensure compliance with organizational policies and procedures.

Requirements

EDUCATION & EXPERIENCE REQUIRED:

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