Tracker requires the services of an Installations Manager based at the Head Office in Johannesburg. The incumbent will manage technician capacity to ensure that installation processes are optimised, and all Tracker products are installed as per set SOP’s/SLA’s. To optimise and improve the quality processes of installations through the efficient management of the Quality team.

• Manage delivery on installation fitments in line with Sales requirements.
• Manage service delivery excellence during the installation process.
• Define and Manage service level agreements to ensure alignment with the organisation’s strategy.
• Define and Manage quality processes and procedures
• Manage the internal (Tracker) vs. external (Fitment Centre) technician capacity.
• Manage installation quality standards and ensure alignment with the organisation’s strategy.
• Maintain an acceptable set recovery rate.
• Analyse and report on installation...