Responsibilities
Are you ambitious, sales-driven and you love building relationships with a diverse range of customers? Then join our Retention Team-EMEA and help growing and retaining our customer base in the German-speaking region by having technical knowledge about our products.
Execute the renewal process to ensure ARR is retained or expandedIdentify opportunity and customer level risk and coordinate the mitigationCollaborate cross-functionally to provide exceptional customer experiences, building trust and credibility both internally and externallyEstablish business relationships with TeamViewer customers via telephone and e-mailDiscover cross and up-sell opportunities with the existing customer baseMonitor and report on market and competitor trends, providing relevant feedback from the customers to improve internal processes and customer loyalty Requirements
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