Position Overview

The associate will handle incoming calls, triage them effectively, and ensure a warm handoff to the appropriate team member or department to facilitate swift resolution.
Monitor the web lead inbox regularly, evaluate the content of each lead, and assign them for managerial review based on relevance and priority.

Key Responsibilities 

Required Skills and Competencies 

·2+ years of Sales and customer service experience

·Demonstrated ability to communicate efficiently

·Excellent communication and call handling skills

·Proficiency in Excel

·Ability to analyze data and make data-driven decisions

Preferred Skills 

·Knowledge of contact center operations, back-office processing, and payment workflows. 

·Ability to manage multiple priorities in a fast-paced and evolving environment. 

Qualifications 

·Bachelor’s degree

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