JOB TITLE: Infrastructure Specialist (Voice Services)

LOCATION(S): Edinburgh, Leeds & Manchester

HOURS: Full Time - 35 Hours per week

WORKING PATTERN: Our work style is hybrid, which involves spending at least two days per week, or 40% of our time, at one of our office sites

What you’ll need

• Enterprise Voice Platform Expertise Hands‑on experience supporting a 24/7 large‑scale enterprise, with exposure to voice technologies such as Avaya, RingCentral, Verint, and Genesys.
• Service Stability, Controls & Engineering Support ability to support engineering activities by identifying risks, following established controls, and balancing service stability with ongoing transformation.
• Observability & Management Tooling Strong experience with management and observability tools, including Voice Quality & SIP Performance (VQSP), Virsae., Avaya System Manager, ThousandEyes, Jira, Confluence, ServiceNow, ...