SUMMARY

The Information Technology Technician is the initial point of contact for staff experiencing IT issues. This role combines technical expertise, excellent communication skills, and a commitment to providing exceptional support services. Responsibilities include troubleshooting and resolving first-level support tickets, escalating issues as necessary, supporting audiovisual (AV) systems across clinic locations, and assisting patients and staff with technology applications used in care delivery. This position ensures a seamless IT and digital experience for both CareSouth employees and the patients we serve.

PRIMARY RESPONSIBILITIES

1. Knowledge and understanding of Employee Handbook.
2. Carry out the meaning of the CSMD Mission and Vision statements.