Become a key player at JD Sports as an Information Technology Support Specialist Tier 2, focusing on advanced support in an exciting retail atmosphere. You'll ensure operational continuity and excellent user experience.

This role entails providing advanced IT support while acting as an escalation point for Tier 1 issues. You'll work closely with internal teams to deliver reliable technical solutions, manage tickets efficiently, and support retail systems and networks throughout Canada.

Key Responsibilities: • Offer advanced technical assistance to internal users • Resolve complex IT issues involving hardware and software • Maintain prompt ticket management per organizational standards • Support store technology and remote access requirements • Contribute to IT documentation and improvement initiatives

Requirements: • 2–3 years in technical support or IT help desk • High School Diploma or equivalent; IT degree preferred • Strong skills in Windows OS and retail...