Role name: It support engineer:

Experience:1-2 years

Location: Kolkata

Role Overvie

wThe Service Desk & Remote Support team is responsible for delivering technical assistance, account management, and coordination across IT operations. This role ensures smooth functioning of IT services, user support, and system reliability

Key Responsibilitie

sTechnical Suppor

• tTroubleshootin g hardware, software, and network issues
• .Application-level suppor t for business-critical tools
• .Vulnerability remediatio n and patch management
• .Remote assistanc e for end-users

Account & Access Managemen

• tUser enrollmen t and onboarding support
• .Password managemen t and recovery
• .Access provisionin g for systems and applications
• .Account troubleshootin g and escalation

Documentation & Monitori...